You know that data breaches have become part of big business reality when the Harvard Business Review publishes a hypothetical case study entitled “Boss, I Think Someone Stole Our Customer Data”. The case study does a very good job of illustrating the initial confusion and many gray areas that enterprises face when confronted with a possible breach.
When the first signs of a possible breach are raised, often there would be some uncertainty regarding the nature of the breach, its extent and whether there has been a breach at all. Insider breaches are especially tough, because insiders have a better shot at covering their tracks than intruders from the outside, and have more visible attack surfaces to begin with (this is one place where database monitoring can help).
Once it is established that a breach had occurred – and this does not have to be with 100% certainty, it’s enough to establish that a breach is likely – there are many things an enterprise needs to do, and do quickly.
Finding the culprit(s) (the “who done it”) would be many people’s instinct, but actually this should be quite low on anyone’s list, and usually takes a long time to do anyway. The top 3 immediate steps that I would take are as follows: